Client Satisfaction Survey Helps Billing and Practice Management Company Garner Clients’ Service Needs and Ongoing Success – 07/12/2010

MMP ranks favorably among clients in annual 2010 survey

Atlanta, Ga. – July 12, 2010 — Medical Management Professionals, Inc. (MMP), a national firm providing billing and practice management services to physician based practices, recently completed its annual client satisfaction survey for 2010. The survey asked approximately 1,200 physicians to provide written input and rate their satisfaction for various MMP service-related questions on a scale of 1 to 10.

The survey is conducted annually in order to assure MMP’s level of service and overall client expectations are met consistently from year to year, as well as gauge the industry needs of its clients. It was found that on a scale of 1 to 10, with 10 being the highest, MMP ranked 8.7 overall and increased satisfaction by 5 percent from 2009. Below are averaged results from client groups to some of the survey questions.

Service offering related:

- Billing, collections and accounts receivable: 8.5
- Financial services: 8.9
- Practice management: 8.6

Customer service related:

- Responds in a timely manner: 8.7
- Has appropriate business knowledge of your specialty: 9.0
- Cares about your needs as a client: 8.9

According to Darrell Hulsey, president and CEO of MMP, “conducting an annual client satisfaction survey provides MMP a way to understand and address how its clients’ needs are being met. Through culminated research from many of the physicians MMP partners with, it is able to justify its high quality levels of customer service and identify areas of its service offering that need adjustment."
     
About MMP
Medical Management Professionals, Inc. (MMP) was founded in 1993 and is a leading provider of billing and practice management services to hospital-based physicians. It currently serves more than 3900 hospital-based physicians from more than 70 offices. MMP’s flexible solutions range from billing-only services to full-practice management services. For further information regarding MMP, visit www.cbizmmp.com.